Ariane Tuskey’s Brazil Gourmet is a portal to her homeland, brimming with imported snacks and fresh cheese biscuits called pao de queijo. But lately, some customers might have no idea what the place looks like: They interact with it solely through their smartphones, placing orders through apps like Uber Eats and DoorDash. At Tuskey’s Eastern Avenue cafe, such orders constitute the bulk of business — 60%, nearly triple what it was before the pandemic. Partnering with apps has helped Tuskey expand her geographical reach. Uber Eats drivers can take her churrasco and codfish croquettes as far as Towson, nearly half an hour away. But it comes with a price. Commissions and other fees can amount to more than 40% of some orders.
Between an app and a hard place: Baltimore restaurants get temporary break on fees, but worry about the future
March 9, 2021