Through the ebbs and flows of the coronavirus pandemic, the phone calls have kept coming. A small army of so-called contact tracers has worked to stem transmissions by dialing Marylanders infected with COVID-19 to ask that they isolate themselves and consider who else they may have exposed so they, too, could be rung up. More than a million calls later, the massive effort was supposed to end next month with the closing of the state’s main call center, which is run by NORC, a nonprofit affiliate of the University of Chicago.
A million calls later, Maryland’s contact tracers stay on the job and prep for even more COVID cases to investigate
September 13, 2021