Earley: Your clients are like any other consumer: They want to feel valued

The No. 1 reason lawyers receive ethical complaints is for not communicating with their clients. But while regular and consistent communication may avoid ethical problems, more is needed in order to truly “wow” clients. One of the core values of my firm is to provide clients with the very best client service we can possibly provide. To me, this is of absolute critical importance. We approach this through a variety of ways that focus on one singular objective: consistently showing clients they are valued and appreciated.