Anne Arundel residents say they’re being put on hold when they call 911. County says call center needs adjustments.

Arnold resident Kirsten Neumann’s daughter Vivian is 4 years old and has been in remission for a year from stage four neuroblastoma — a cancer that grows in immature nerve tissue. Vivian is participating in a clinical trial for a drug to treat the illness. On Feb. 16, the day after she got a shot as part of the trial, Vivian had a low-grade fever. Neumann gave her Tylenol and a few minutes later Vivian started choking, turning blue and seizing. Neumann stuck her finger down Vivian’s throat to induce vomiting, which helped the choking, but she continued to seize. Neumann called 911.