Baltimore government was ‘stuck in the ’90s.’ City administrator Christopher Shorter was hired to shake things up.

A long list of urgent needs sits before Christopher Shorter as he leads Baltimore’s executive team through a weekly Zoom leadership meeting. A city report on how local tax credits are both inefficient and unfair will publish soon: What solutions are available? Residents are reporting that squeegee kids are scamming motorists via Cash App: How can leadership help victims and prevent future thefts? The city is digitizing payroll and expense reports: How will workers be onboarded? The wide-ranging challenges all fall to Shorter, who as Baltimore’s first ever Chief Administrative Officer has the gargantuan task of making the city more efficient.