The dimly lit room on the top floor of the brick building in Southwest Baltimore hums with sounds of clacking keyboards and the slow, low voices of the call center operators. It’s early Monday morning and already the calls to Baltimore Crisis Response, Inc. are flowing in at a steady clip. “Baltimore Crisis Response: here to help,” the counselors say into the phone.
One year in, Baltimore officials say 911 diversion system needs more time to prove itself
July 1, 2022