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911 call centers struggle with staffing shortages, mental health, burnout

August 2, 2023

In medical emergencies, house fires, or other dangerous situations, most Americans understand to call 911 for immediate help from a call specialist. The dispatcher will talk someone through a tough situation and may coordinate first responders to head toward the emergency. But according to a new report and a former 911 specialist, employees who take those stressful calls may experience significant mental health challenges that lead to depression, anxiety, and burnout.

 

Article Source: Maryland Matters

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