Does Copa Airlines’ new direct flight from BWI to Panama City soar or sink?

Before trying Copa Airlines’ brand new direct flight from Baltimore-Washington International Thurgood Marshall Airport to Panama City, I did a little online research on the Copa customer experience perspective. And honestly? It made me nervous. For every post that raved about the attentiveness of the staff or the food, there were five complaining about that same staff’s rudeness, cancellations with no explanation and inability to get anyone on the phone to fix it, or just fervently beseeching someone to reveal the whereabouts of their luggage.