How Baltimore agencies are trying to use hiring, AI to close language gaps for people with limited English

By the end of the year, Baltimore residents who don’t speak English will be able to communicate with 911 services in their native language, without waiting for an interpreter. Convey911, which currently provides text-based translation services for the city’s 911 calls, plans to implement a new, AI-backed service in the coming months to improve communication between residents who speak languages other than English and workers taking 911 calls.