Southwest Airlines’ Chief Operations Officer Andrew Watterson told senators Thursday the carrier “messed up” when its holiday meltdown in December left millions of passengers scrambling. A “cascade” of factors, including a winter storm and outdated crew-tracking technology, caused the airline to cancel more than 16,700 flights over the Christmas week, Capt. Casey Murray, president of the Southwest Airlines Pilots Association, said during a hearing by the Senate Commerce, Science, and Transportation Committee.
Southwest official on December service meltdown: ‘We messed up’
February 10, 2023