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Southwest official on December service meltdown: ‘We messed up’

February 10, 2023
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Southwest Airlines’ Chief Operations Officer Andrew Watterson told senators Thursday the carrier “messed up” when its holiday meltdown in December left millions of passengers scrambling. A “cascade” of factors, including a winter storm and outdated crew-tracking technology, caused the airline to cancel more than 16,700 flights over the Christmas week, Capt. Casey Murray, president of the Southwest Airlines Pilots Association, said during a hearing by the Senate Commerce, Science, and Transportation Committee.

Article Source: The Baltimore Banner

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