With a four-day-old snowfall covering the ground outside, Genae Carney sits at a conference room table in West Baltimore with a computer in front of her and an iPhone at her ear, but it is hard to hear the woman on the other end of the call. “Do you have earphones on?” Carney asks. The woman fumbles with something, and asks if Carney can hear her better. “You still kinda sound distant, but I can work with it,” Carney says.
