Sen. Cheryl Kagan visited every 911 center in Maryland. Here’s what she learned.

State Sen. Cheryl Kagan has spent the past decade working to update 911 centers across Maryland. Kagan, who represents the Gaithersburg and Rockville area, said she was driven to improve emergency response after learning that three people in her district died from 911 call response failures. This week Kagan finished up a years-long tour of every 911 call center in the state. Following her tour, she said the biggest misconception is that no one thinks about 911 until they need it.