Friday, February 23, 2024 |
FOLLOW US:

When the 911 operator doesn’t understand you: How the city is bridging the language gap

January 17, 2024

The night Kevin Torres was shot and killed in Highlandtown, his sister-in-law dialed 911 for help. “Hello, I speak Spanish,” she can be heard saying frantically in a recording of the call. Within 25 seconds, the 911 operator looped in an interpreter through Language Line, a telephone interpretation service the city has used for years. The 911 operator told the interpreter, Raúl, to ask for the address of the emergency.

Article Source: The Baltimore Banner

The Morning Rundown

We’re staying up to the minute on the issues shaping the future. Join us on the newsletter of choice for Maryland politicos and business leaders. It’s always free to join and never a hassle to leave. See you on the inside.